Aplicor
Company Information
 Year founded:
2000
 Ownership: Private
 Number of employees: ~100
 Annual revenues: Unknown
 Target market: Midmarket and enterprise organizations; often global
 Vertical markets:
CRM
Public sector/eGovernment
CRM
Professional services
CRM
Financial services
CRM
Membership Relationship Management/Associations
CRM
Retail and Business to Consumer (B2C)
CRM VAR and indirect channels organizations (Partner Relationship Management)
 Company locations: Boca Raton, Florida (headquarters)
London, England
San Jose, Costa Rica
Melbourne, Australia
 Awards: ABA, Best Product Development Organization in America (2007)
ABA, Best Product Development Organization in America (2006)
ABA, Best Product Development Organization in America (2005)
TMC CRM Excellence Award (2004, 2005, 2006 and 2007)
CIS Magazine Product of the Year (2004, 2005 and 2006)
Communications Solutions Product of the Year (2006)
Good to Great Company of Year (2007)
Technology Company of the Year Finalist (2006)
Technology Company of the Year Winner (2006)
Beagle Research CRM WizKids Award (2005)
TechNet Hosted CRM Winner (2004)
TMC Labs Innovation Award (2004)
CRM Users Choice Award (4 time winner since 2003)
CRM Magazine Leader Awards (2004)
Tech-Fest Technology Showcase Award (2004)
Tech-Intellect Best of the Best Award (2004)
 Certifications: ISO 27001 certified
CMMi certified
NIST Certification and Accreditation certified
BSI certified
 Partners: IBM Business Partner
Microsoft Certified Partner
Network Solutions Technology Partner
Jamcracker Services Delivery Network Partner
International Association of Microsoft Certified Partners
Business Objects Partner
 Partner programs: Yes, Authorized Consultants, ISV's, OEM, etc.
 Web site: www.aplicor.com
Product Information
 Subscription pricing $49.00 USD per user per month for Express Edition
$89.00 USD per user per month for Enterprise Edition
 Add-on charges: Pricing includes premium support and upgrades
 Hosted and/or on-premise Hosted and on-premise
 Underlying technology Microsoft .NET (C#) and SQL Server
 Product name Aplicor Enterprise (also includes ERP suite)
 Product modules Sales Force Automation (SFA)
Marketing Automation
Customer Support
ERP (includes accounting software, distribution software, job costing, HR and manufacturing)*
Project Office
Reporting & Analysis Suite (data warehousing and OLAP)
Digital Dashboard
Content Management System (CMS)
Offline Edition
Wireless Edition
Workflow Designer / business process automation module
Email Sync with MS Outlook, Exchange and Lotus Notes
Tools Suite (Forms Designer, Menu Designer, Page Designer)
* The Aplicor Enterprise ERP (Enterprise Resource Planning suite includes finance and accounting, distribution, job cost, project accounting and fixed assets.
Hosted Delivery
Service Level Agreement (SLA): Yes
SLA guarantee Yes, 99.5% measured monthly
SLA financial guarantee Yes, financial credits applied for failed performance
Support Programs: 24/7 help desk, self service portal, partner network
About Aplicor
Aplicor Enterprise is an impressive and solid product, however, the company does not have the name brand recognition of its primary competitors of Salesforce.com, Oracle, SAP and NetSuite.

Things we like about Aplicor:

  • Excellent ease of use (we especially like the one-click-to-anywhere capabilities)
  • Very strong product for midmarket, enterprise and global organizations
  • The integration and customization tools are outstanding
  • We like their use of isolated tenancy (and wish more hosting vendors would do this)
  • We like their hosting uptime visibility web page
  • We enjoyed visiting their user group web sites - www.aplicorforum.org and www.aplicor.org

Things we don't like about Aplicor:

  • The product does not work well for small business
  • The company doesn't seem to do much to get their name more widely known
  • The company only has one user group conference per year and not all users attend
  • Aplicor's ERP suite offers weak manufacturing capabilities
  • While the software is offered in either hosted or on-premise options, the high majority of Aplicor's customers are clearly hosted

For additional Aplicor reviews, see: