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CRM Product Reviews
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Pro's
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Con's
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Comments |
Review Documents
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Aplicor |
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Workflow automation capabilities stand
alone
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Strong Business Intelligence (BI) &
analysis reporting
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Strong feature sets and functionality
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Private assembly model a unique
alternative
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Excellent customer support and client
satisfaction
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Company imposes 10 user minimum
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No modular pricing
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Slightly higher pricing than competitors
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Only supports MS IE browser
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Company needs to become more analyst
friendly
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Entellium
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Lowest cost CRM SaaS solution in the
market
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No annual contracts required
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Good Sales Force Automation (SFA)
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Uptime backed by a Service Level
Agreement
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Good workflow module
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Not so strong in marketing or service
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Ease of use a bit questionable
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Limited to broad CRM capabilities; lacks
deeper functionality
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Starting at $50 per month per user, a very
strong contender for organizations with
small budgets or companies looking to
automate to CRM for the first time.
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MS
Dynamics CRM |
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Good integration with Microsoft Office
products
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Reasonable sales force automation (SFA)
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Strong technology foundation and
architecture
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Strong partner delivery network
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Heavy browser architecture - fat client
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Not taken seriously in the SaaS market place
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Titan is Microsoft's first attempt at hosted
CRM
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Weak marketing and customer support
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Lacks functionality depth
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The Titan release is Microsoft's entry to
the hosted CRM market; the product is not
particularly impressive, however, should be
considered for companies using Dynamics,
Navision or any other of the Microsoft ERP
flavors
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NetSuite |
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CRM integrates to back office accounting
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Good service level agreement
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Accounting is mature (company's original
name was NetLedger reflecting it's
accounting heritage)
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Good accounting, not as strong CRM
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Primarily a small business system
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Signs of a lot of client turnover
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Allegedly poor customer support
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Strong candidate if you need
both front office and back
office hosted systems
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Larry Ellison owns most of the
company; many rumors that Oracle
may eventually buy NetSuite
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Many articles - this seems to be a
company that likes to issue a press
release with every client acquisition
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Oracle
OnDemand |
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CRM integrates to Oracle Financials
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Nice dashboard
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Good data warehousing (lacks flexibility,
but good presentation)
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Strong sales force automation (SFA)
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Not as strong marketing automation or
customer service
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Lacks deep functionality offered by some
other hosted vendors
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Offline version is pretty bad
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Allegedly poor customer service and turnover
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Hmmm ... Another Larry Ellison driven hosted
CRM company
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Strong candidate if you like Oracle or are
invested in their architecture
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Rightnow |
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Very strong customer support module
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Known for their self service software
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Good customer support
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Good customer longevity
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Large client base
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Poor sales force automation (SFA) and
marketing
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Their technology is the fattest of all
hosted CRM software vendors
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The Salesnet integration may not be
delivering the anticipated results
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This company could not be more opposite to
their competitors of Oracle, Salesforce.com
and NetSuite
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A humble company with a soft spoken yet very
experienced management team
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Salesforce.com |
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The #1 market share leader for hosted CRM
software products
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Recurring downtime and service interruptions
combined with lack of SLA (service level
agreement) scare many
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Apex may be a future boon for salesforce
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Weak marketing and customer support
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Product depth is lacking in many areas -
company seems to use third party products as
a crutch
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Allegedly very high customer turnover
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Questionable customer support
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Strong media player (Salesforce.com plays
the media like a fidel and the media seems
to enjoy it)
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CEO Benioff either a media genius or an
obnoxious loudmouth - depending upon your
perspective
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Many articles - this seems to be a company
that likes to issue a press release with
every client acquisition
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SAP |
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Backing by the largest application software
vendor in the world
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Isolated tenancy hosted delivery model is a
welcome change from most other hosted CRM
vendors
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The product is new, shallow and
comparatively weak when compared to other
hosted CRM vendors
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A 100 user minimum eliminates this solution
from small business consideration
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While the newest entrant to the hosted CRM
space, SAP is clearly the application giant
of the industry
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It's unclear whether SAP's hosted product
offering is only a defensive move or this
solution has a future |
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SugarCRM |
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The leading open source CRM vendor
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Low cost alternative (from a software
perspective)
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Respectable open source community following
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A lot of corporate resistance to open source
CRM
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Product lacks depth
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Installation and implementation can be very
consuming
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Weak marketing and customer support
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We've received very different reviews on
SugarCRM, therefore, the verdict is still
out on this young player
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We're not seeing much love for this solution
outside the open source communities |
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Various
trademarks held by their respective owners. |
