CRM Product Reviews
|
Pro's
|
Con's
|
Comments |
Review Documents
|
Aplicor |
|
Workflow automation capabilities stand
alone
|
|
Strong Business Intelligence (BI) &
analysis reporting
|
|
Strong feature sets and functionality
|
|
Private assembly model a unique
alternative
|
|
Excellent customer support and client
satisfaction
|
|
|
Company imposes 10 user minimum
|
|
No modular pricing
|
|
Slightly higher pricing than competitors
|
|
Only supports MS IE browser
|
|
Company needs to become more analyst
friendly
|
|
|
|
Entellium
|
|
Lowest cost CRM SaaS solution in the
market
|
|
No annual contracts required
|
|
Good Sales Force Automation (SFA)
|
|
Uptime backed by a Service Level
Agreement
|
|
Good workflow module
|
|
|
Not so strong in marketing or service
|
|
Ease of use a bit questionable
|
|
Limited to broad CRM capabilities; lacks
deeper functionality
|
|
|
Starting at $50 per month per user, a very
strong contender for organizations with
small budgets or companies looking to
automate to CRM for the first time.
|
|
|
MS
Dynamics CRM |
|
Good integration with Microsoft Office
products
|
|
Reasonable sales force automation (SFA)
|
|
Strong technology foundation and
architecture
|
|
Strong partner delivery network
|
|
|
Heavy browser architecture - fat client
|
|
Not taken seriously in the SaaS market place
|
|
Titan is Microsoft's first attempt at hosted
CRM
|
|
Weak marketing and customer support
|
|
Lacks functionality depth
|
|
|
The Titan release is Microsoft's entry to
the hosted CRM market; the product is not
particularly impressive, however, should be
considered for companies using Dynamics,
Navision or any other of the Microsoft ERP
flavors
|
|
|
NetSuite |
|
CRM integrates to back office accounting
|
|
Good service level agreement
|
|
Accounting is mature (company's original
name was NetLedger reflecting it's
accounting heritage)
|
|
|
Good accounting, not as strong CRM
|
|
Primarily a small business system
|
|
Signs of a lot of client turnover
|
|
Allegedly poor customer support
|
|
|
Strong candidate if you need
both front office and back
office hosted systems
|
|
Larry Ellison owns most of the
company; many rumors that Oracle
may eventually buy NetSuite
|
|
|
|
|
|
Many articles - this seems to be a
company that likes to issue a press
release with every client acquisition
|
|
|
|
Oracle
OnDemand |
|
CRM integrates to Oracle Financials
|
|
Nice dashboard
|
|
Good data warehousing (lacks flexibility,
but good presentation)
|
|
Strong sales force automation (SFA)
|
|
|
|
|
Not as strong marketing automation or
customer service
|
|
Lacks deep functionality offered by some
other hosted vendors
|
|
Offline version is pretty bad
|
|
Allegedly poor customer service and turnover
|
|
|
Hmmm ... Another Larry Ellison driven hosted
CRM company
|
|
Strong candidate if you like Oracle or are
invested in their architecture
|
|
|
Rightnow |
|
Very strong customer support module
|
|
Known for their self service software
|
|
Good customer support
|
|
Good customer longevity
|
|
Large client base
|
|
|
Poor sales force automation (SFA) and
marketing
|
|
Their technology is the fattest of all
hosted CRM software vendors
|
|
The Salesnet integration may not be
delivering the anticipated results
|
|
|
This company could not be more opposite to
their competitors of Oracle, Salesforce.com
and NetSuite
|
|
A humble company with a soft spoken yet very
experienced management team
|
|
|
Salesforce.com |
|
The #1 market share leader for hosted CRM
software products
|
|
Recurring downtime and service interruptions
combined with lack of SLA (service level
agreement) scare many
|
|
Apex may be a future boon for salesforce
|
|
|
Weak marketing and customer support
|
|
Product depth is lacking in many areas -
company seems to use third party products as
a crutch
|
|
Allegedly very high customer turnover
|
|
Questionable customer support
|
|
|
Strong media player (Salesforce.com plays
the media like a fidel and the media seems
to enjoy it)
|
|
CEO Benioff either a media genius or an
obnoxious loudmouth - depending upon your
perspective
|
|
|
|
|
Many articles - this seems to be a company
that likes to issue a press release with
every client acquisition
|
|
|
|
SAP |
|
Backing by the largest application software
vendor in the world
|
|
Isolated tenancy hosted delivery model is a
welcome change from most other hosted CRM
vendors
|
|
|
The product is new, shallow and
comparatively weak when compared to other
hosted CRM vendors
|
|
A 100 user minimum eliminates this solution
from small business consideration
|
|
|
While the newest entrant to the hosted CRM
space, SAP is clearly the application giant
of the industry
|
 |
It's unclear whether SAP's hosted product
offering is only a defensive move or this
solution has a future |
|
|
SugarCRM |
|
The leading open source CRM vendor
|
|
Low cost alternative (from a software
perspective)
|
|
Respectable open source community following
|
|
|
A lot of corporate resistance to open source
CRM
|
|
Product lacks depth
|
|
Installation and implementation can be very
consuming
|
|
Weak marketing and customer support
|
|
|
We've received very different reviews on
SugarCRM, therefore, the verdict is still
out on this young player
|
 |
We're not seeing much love for this solution
outside the open source communities |
|
|
Various
trademarks held by their respective owners. |