CRM Product Reviews
Pro's
Con's
Comments
Review Documents
Aplicor
CRM
Workflow automation capabilities stand alone
CRM
Strong Business Intelligence (BI) & analysis reporting
CRM
Strong feature sets and functionality
CRM
Private assembly model a unique alternative
CRM
Excellent customer support and client satisfaction
CRM
Company imposes 10 user minimum
CRM
No modular pricing
CRM
Slightly higher pricing than competitors
CRM
Only supports MS IE browser
CRM
Company needs to become more analyst friendly
CRM
Deeper functionality is a big plus if you can use it.
CRM
Possibly the easiest system to use
CRM Active User Group web sites at www.aplicorforum.org and www.aplicor.org.
Entellium
CRM
Lowest cost CRM SaaS solution in the market
CRM
No annual contracts required
CRM
Good Sales Force Automation (SFA)
CRM
Uptime backed by a Service Level Agreement
CRM
Good workflow module
CRM
Not so strong in marketing or service
CRM
Ease of use a bit questionable
CRM
Limited to broad CRM capabilities; lacks deeper functionality
CRM
Starting at $50 per month per user, a very strong contender for organizations with small budgets or companies looking to automate to CRM for the first time.
MS Dynamics CRM
CRM
Good integration with Microsoft Office products
CRM
Reasonable sales force automation (SFA)
CRM
Strong technology foundation and architecture
CRM
Strong partner delivery network
CRM
Heavy browser architecture - fat client
CRM
Not taken seriously in the SaaS market place
CRM
Titan is Microsoft's first attempt at hosted CRM
CRM
Weak marketing and customer support
CRM
Lacks functionality depth
CRM
The Titan release is Microsoft's entry to the hosted CRM market; the product is not particularly impressive, however, should be considered for companies using Dynamics, Navision or any other of the Microsoft ERP flavors
   
NetSuite
CRM
CRM integrates to back office accounting
CRM
Good service level agreement
CRM
Accounting is mature (company's original name was NetLedger reflecting it's accounting heritage)
CRM
Good accounting, not as strong CRM
CRM
Primarily a small business system
CRM
Signs of a lot of client turnover
CRM
Allegedly poor customer support
CRM
Strong candidate if you need both front office and back office hosted systems
CRM
Larry Ellison owns most of the company; many rumors that Oracle may eventually buy NetSuite
CRM
CRM
Many articles - this seems to be a company that likes to issue a press release with every client acquisition
   
Oracle OnDemand
CRM
CRM integrates to Oracle Financials
CRM
Nice dashboard
CRM
Good data warehousing (lacks flexibility, but good presentation)
CRM
Strong sales force automation (SFA)
CRM
 
CRM
Not as strong marketing automation or customer service
CRM
Lacks deep functionality offered by some other hosted vendors
CRM
Offline version is pretty bad
CRM
Allegedly poor customer service and turnover
CRM
Hmmm ... Another Larry Ellison driven hosted CRM company
CRM
Strong candidate if you like Oracle or are invested in their architecture
 
Rightnow
CRM
Very strong customer support module
CRM
Known for their self service software
CRM
Good customer support
CRM
Good customer longevity
CRM
Large client base
CRM
Poor sales force automation (SFA) and marketing
CRM
Their technology is the fattest of all hosted CRM software vendors
CRM
The Salesnet integration may not be delivering the anticipated results
CRM
This company could not be more opposite to their competitors of Oracle, Salesforce.com and NetSuite
CRM
A humble company with a soft spoken yet very experienced management team
   
Salesforce.com
CRM
The #1 market share leader for hosted CRM software products
CRM
Recurring downtime and service interruptions combined with lack of SLA (service level agreement) scare many
CRM
Apex may be a future boon for salesforce
CRM
Weak marketing and customer support
CRM
Product depth is lacking in many areas - company seems to use third party products as a crutch
CRM
Allegedly very high customer turnover
CRM
Questionable customer support
CRM
Strong media player (Salesforce.com plays the media like a fidel and the media seems to enjoy it)
CRM
CEO Benioff either a media genius or an obnoxious loudmouth - depending upon your perspective
CRM
Interesting article - Bad Boy of the CRM industry
CRM
Many articles - this seems to be a company that likes to issue a press release with every client acquisition
   
SAP
CRM
Backing by the largest application software vendor in the world
CRM
Isolated tenancy hosted delivery model is a welcome change from most other hosted CRM vendors
CRM
The product is new, shallow and comparatively weak when compared to other hosted CRM vendors
CRM
A 100 user minimum eliminates this solution from small business consideration
CRM
While the newest entrant to the hosted CRM space, SAP is clearly the application giant of the industry
CRM It's unclear whether SAP's hosted product offering is only a defensive move or this solution has a future
   
SugarCRM
CRM
The leading open source CRM vendor
CRM
Low cost alternative (from a software perspective)
CRM
Respectable open source community following
CRM
A lot of corporate resistance to open source CRM
CRM
Product lacks depth
CRM
Installation and implementation can be very consuming
CRM
Weak marketing and customer support
CRM
We've received very different reviews on SugarCRM, therefore, the verdict is still out on this young player
CRM We're not seeing much love for this solution outside the open source communities
   

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