Vertical
markets: |
|
Education
|
 |
Telecommunications |
 |
Retail |
RightNow vertical solutions focus on the
Direct-to-Consumer industries. |
|
Company
locations: |
Bozeman,
Montana (headquarters)
Europe
Asia |
Partner
programs: |
Yes,
limited partner channel (primarily gained in the
Salesnet acquisition) |
Product
name |
RightNow
Service
RightNow Sales
RightNow Marketing |
Product
modules |
Sales
Force Automation, Marketing, Customer Service |
Service
Level Agreement (SLA): |
Yes |
Support
Programs: |
Help desk,
self service portal, partner network |
RightNow
is best known for their customer support and self
service portal software solutions. The company has
always lacked with Sales Force Automation and Marketing
and in 2006 acquired SaaS company Salesnet to remedy
this weakness. The Salesnet acquisition has yet to prove
anything substative.
Things we
like about RightNow:
-
Great customer support module
-
Great self service portal
-
Good computer telephony integration (CTI)
Things
we don't like about RightNow:
-
Poor SFA and marketing
-
Fat client technology and heavy client side
downloads not conducive to efficient hosting
|
Various
trademarks held by their respective owners. |